Who was this app for?
This application is for parents who have communication issues. To alleviate the stress of going to court.
This app will present ways to help balance your children’s calendar and make essential payments to agreed finances.
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In August, 2017, I had to go to court over and over again to try and get joint rights to my daughter. Fortunately, after spending over $40,000 on Lawyers etc. I thought there would be an easier way to agree on extra – curricular, school, medical for the child. I wanted a way that the two parents who don’t speak with each other will be able to give the child a good life by agreeing on this application.
What Issues Did I have to Deal with Before Designing?
The first issue was trying to understand the users of this app. Although I was going through these issues there were other People going to court and they had multiple kids, or were still married to their partner collecting child support. We had to interview multiple situations to understand what would be assess them.
What to do if there is more than 1 kid involved?
This application focuses on all the children associated with the custody agreement. Each Individual Child will have their own profile with batch options.
Will the kids be able to access this app?
No , Kids will not be able to use this app. We are thinking of designing an app for the child at a later time.
What is the most important part of this app?
It’s to give the parents understanding and confidence that they as parents can work together without going to court every other month. All of the items that need to be discussed outside of court can be assessed in this application. If there is a disagreement there will be a lawyer to hire who can help make decisions for a small charge.
4 Users will be Mom , Dad , Lawyers , and Judges.
User Analysis and Task Flow
The Main two user case scenarios
We have put together 2 Children’s scenario based on the parents who are mentioned above
Selecting out of a two child scenario
Login Screen Using Selection Tabs
Signup Screen Using Automatic Login FB / Google
Step By Step Process With Option
Selecting multiple children
Here you will be able to select Multiple Children at the dashboard level and prepare batch options (ex. Payment , assigning medical doctors , updating status with court orders.)
Drawing out the Dashboard for Dad or Mom to see
The selection of items for parents to view on their dashboard.
- Seeing the Child’s Profile and updating any important information.
- Showing a calendar of Important Dates to edit or view.
- Showing a high level (Custody Information Screen ) and the ability to edit that.
- Both Parents will have access to the notifications screens based on their % role in the child’s life.
Menu Items :
Dashboard Layout In Wire frames
Designing a Color Scheme for the Site
How might we reimagine the future of television?
TV Guide makes TV decision making easier, faster and more informative, making it the best place to discover what to watch, where to watch, anytime, anywhere. I led the ideation, strategy and design for its app across its Android and iOS platforms.
Today, TV is about choice, and for most of the viewers, there are a lot more choices than ever before. TV is now being watched in more than one place and being offered by more than one provider, and while this abundance of media content is good, the fragmentation of various sources and media devices has made it increasingly complex for users to discover and manage the content they are interested in.
As the density of the online content increases and consumers are overloaded with choices, the ability to find and access content across a myriad of services is crucial to the success of the app. I based my designs to deliver upon the following key areas.
A universal search that unifies content from multiple services and streaming providers (Netflix, Hulu, CBS, HBO etc.), providing a single point of entry to discover new content.
A watchlist that notifies users of any upcoming releases and content from services they are subscribed to, allowing curation of personalized content.
Offering users with smart recommendations based on their preferences and watching habits, enabling tailored content consumption within the context of their lifestyle.
WHAT DOES THE CURRENT TV LANDSCAPE LOOK LIKE?
I wanted to get a clear picture of how our primary users went about discovering new shows and movies. In order to get a better understanding of their behaviors and motivations, here are some research techniques I used for the redesign.
QUALITATIVE & QUANTITATIVE DATA
By performing in-person interviews and conducting surveys, I learnt existing user behaviors for shows discovery and management. Findings included studying device usage, existing TV Guide market and user preferences for shows management. Some of the learnings are shared below.
USER REVIEWS ON APP STORES
I sifted through hundreds of reviews and comments left by users on Play Store and Apple Store, and further categorized them under buckets and highlighted them in terms of importance. This was some crucial feedback that helped me identify various pain points and areas of improvement.
“Mobile respondents report higher levels of influence and are more dependent on their phones and social media”
The digitisation of TV has significantly changed viewing patterns, nature of content and its delivery. The interruptive ads of today have given way to more engaging content, as new technologies enable audiences to skip content that they don’t want to engage with. Certain programmes, however, still remain in linear form – including news, live sports and big events. Other than that, everything else is shifting to video-on-demand (VOD).
USER ATTITUDES TOWARDS KEEPING TRACK OF THEIR FAVORITE TV SHOWS (SURVEY)
“Genre selection and recommendations from friends & family topped the list of preferences for watching new shows”
A sample of the various set of questions asked from the participants is shared here. Items with the highest opportunity highlighted in red.
SYNTHESIS: JOURNEY MAPPING
Based upon data from in-person interviews, surveys and user reviews, I organized my observations and categorized them using a customer journey map. This helped me expose pain points and areas for improvement in the app along the entire user journey. It also helped spark discussions to help close knowledge gaps and acted as a catalyst for idea sharing and generation between team and stakeholders. Furthermore, I identified various touch-points by intent and task including aspects such as emotions and expectations.
BALANCING USER NEEDS WITH BUSINESS GOALS
The initial user research uncovered various areas of opportunity, such as content discovery based on genres, moods, or a combination of the same. However, for the MVP, I kept in mind the business goals and organizational capacity and decided to focus upon some key areas, including simplifying user experience around user on-boarding, shows discovery and alerts management, and thereby, meeting user and business goals including key engagement and user retention, with a strong focus on personalization, discoverability for what to watch & where to watch, and watchlist gamification. The previous app also missed an editorial and discovery strategy. The redesign was an attempt to address all of these shortcomings.
(Left) Some shots of various brainstorming sessions and sketches from the project
(Right) A cat left in awe during a mapping exercise
SETTING UP THE STRUCTURE
I refined the concept with research outcomes in-line with our business goals and went through a few rounds of iteration using hand sketching. I also came up with a revised and simplified information architecture that focused on content discovery, TV listings (by location and providers for both US and International regions), and easy management of shows.
IDEAS TO ACTION
I sketched countless ideas and brainstormed various possibilities with my product team and created low-fidelity wireframes and prototypes to test. The outcome was four distinct views: watchlist, explore (discovery), TV listings and settings (favorites and alerts management).
MODULAR DESIGN SYSTEM
TV Guide App Design System was built to accommodate scalibility, so components can work well alongside each other, at the same time, render well on various device resolutions.
DARK COLOR SCHEME
Traditionally, TV Guide has been accustomed to lighter themes, primarily because most of the content resides on the web. I intentionally chose a dark theme for the app since our users tend to engage in the app much later in the day, and in a room with dimmed lights, and thus a brighter theme would have been too harsh on the eyes.
I started by building a comprehensive components library within Sketch that would later reflect in various parts of the app, i.e., colors, typography, setting the grid etc. This included icons, buttons, form elements, error and empty states, show cards and content cards. For achieving vertical rhythm, I used an 8pt grid system (fonts set at 4pt, UI set at 8pt).
Watchlist is a core utility of TV Guide’s app — allowing users to add shows/movies and set alerts to be notified of any new releases. In order for users to get to up to speed with this feature, I designed an experience that was simple, yet fun! I took inspiration from Tinder style cards where users could swipe up to like a movie/show or swipe down to dismiss it. Any items that were liked were automatically added to the user’s watchlist. Why swipe left or right, when you can always thumb up or down!
WHAT’S ON TV?